Refund & Retrun Policy

Thank you for visiting our online store billiardsaint, by making a purchase at the store billiardsaint you accept our terms, conditions and sales policies, so it is important to understand the following information.

payment method

At present, we only support payment by PayPal, and other payment methods will be added in the future, please wait for the notification

Availability of product stock

In general, the product is in stock, if the product is out of stock, we will send an email to contact you for replacement or refund

Cancellation, Exchange and Return

1.Your order will only be cancelled if it has not been shipped, and it will be considered a return once the shipment has been processed. Refunds will be made the same way the order was paid, and the timing will depend on the payment method. Shipping will not be refunded

2.For exchanges or returns and their follow-up after sales, please contact us at

3.You can request an exchange or return the item within 15 days of receipt.
A partial or full refund will be made if the item appears damaged attributable to billiardsaint, does not match the invoice or specifications provided to the customer, or does not meet their expectations.

4.Each product has a different warranty and return policy.

5.No refunds or cancellations are offered on special orders, bespoke or made-to-measure.

6.Returned product items must be in good condition and in their original packaging. It must be intact and will not affect the secondary sale. We will refund you after we receive your returned package

7.When the product you receive is not the same as what you ordered, is wrong, defective, if it is the reason of billiardsaint we will give you a refund or send a new one for free. If it is because of the customer, the shipping cost must be borne by the customer.

8.If you need to make any changes to your order, you can request a change by emailing with your order number, name. If you have any questions about your order, you can email us at